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Metrics that Matter

Metrics That Matter is a hands-on, dealership-specific course that gives managers the clarity, tools, and confidence they need to connect daily decisions to financial results.

This course is for:

  • Parts Managers
  • Service Managers
  • Aftermarket Leaders
  • Anyone responsible for improving labor, margin, or team performance

Is this happening in your dealership?

  • rLabor performance is flat or declining
  • rParts margins are slipping
  • rAbsorption is below target
  • rManagers are overwhelmed

Key Outcomes

After this program, your managers will:

  • Uncover lost labor time and turn it into revenue.
  • Boost gross profit and strengthen absorption.
  • Focus on KPIs that actually move the needle.
  • Align parts and service with a practical department plan.
  • Lead their teams with confidence and accountability.

Choose the Format That Fits Your Team

Private Virtual

(6) 2-hour virtual live facilitated online sessions exclusively for your dealership’s team.

Private In-Person

Onsite delivery at your dealership in a 1.5-day format.

Open Enrollment

(6) 2-hour virtual live facilitated online sessions individual managers join with other dealerships. Held in first and third quarter.

What's Included

  • 6 instructor-led sessions
  • Participant guide with exercises
  • Real dealership scenarios
  • Practical tools for immediate use

Each session included reviews of previous sessions, interactive discussions, mini-projects to engage the managers in a review of their results and lots of time for questions and answers. The feedback from our Parts and Service Managers on the content and delivery was outstanding.”

– Jason, Joe Johnson Equipment

Ready to improve parts & service performance?

Let’s talk about the impact Metrics That Matter can bring to your dealership.

Request More Info